TERMS AND CONDITIONS
(Residency-Visa Assistance Services for Portugal)
Introduction: These Terms and Conditions (this "Agreement") govern the provision of residency-visa assistance services ("Services") for Portugal by GetFastVisa (the "Support Provider") to the person or entity purchasing such Services (the "Client"). By paying the Service Fee, the Client accepts and agrees to be bound by this Agreement.
Definitions
| # | Term | Definition |
|---|---|---|
| 1.1 | Agreement | This document, together with all schedules, annexes, and written amendments executed by the Parties. |
| 1.2 | Support Provider or GetFastVisa | The individual or entity contracting with the Client hereunder. |
| 1.3 | Client | The natural or legal person purchasing the Services. |
| 1.4 | Parties | Collectively, the Support Provider and the Client. |
| 1.5 | Services | The Residency-Visa Assistance Services described in Section 2. |
| 1.6 | Business Day | Any day other than Saturday, Sunday, or a public holiday in mainland Portugal (12:00 a.m. – 11:59 p.m. local time). |
| 1.7 | Visa Application | The complete set of forms, documents, fees, and steps submitted to a Portuguese consulate or outsourcing center for a residency visa. |
| 1.8 | Residency Permit | The authorization issued by Portuguese immigration authorities (AIMA) permitting residence in Portugal. |
| 1.9 | Service Fee | The amount payable pursuant to Section 3. |
| 1.10 | VAT | Value-added tax chargeable on the Service Fee under Portuguese law. |
| 1.11 | Third-Party Fees | Charges levied by consulates, AIMA, VFS Global, couriers, sworn translators, and other third parties that are not included in the Service Fee. |
| 1.12 | Appointment | Any booking for document submission or interview—whether with a Consulate/VFS Global ("Visa Appointment") or with AIMA ("AIMA Appointment"). |
| 1.13 | Initial Verification | The Support Provider's preliminary review of the Client's eligibility and risk factors. |
| 1.14 | Force Majeure Event | An event beyond a Party's reasonable control, including, without limitation, strikes, pandemics, governmental IT outages, natural disasters, and sudden legal changes. |
Scope of Services
- Guidance on the appropriate residency-visa category;
- Checklist, preparation, and review of required documents;
- Completion of standard consular and AIMA forms;
- Scheduling one Visa Appointment (each additional reschedule: €50.00);
- Pre-appointment document verification;
- Drafting written replies to Consulate or VFS Global inquiries;
- Monitoring the Visa Application until the final decision; and
- Guidance on post-arrival procedures before AIMA.
Fees and Payment Terms
| Applicant Type | Amount (€)* |
|---|---|
| Each applicant, including spouse/partner | 1,200.00 |
| Dependent under 18 years | 500.00 |
* Plus VAT where applicable. The full Service Fee shall be paid upon execution of this Agreement unless the Parties agree otherwise in writing.
Refund Policy
Full Refund
The Support Provider shall refund the entire Service Fee if:
- The Support Provider fails to provide adequate guidance, thereby preventing issuance of the Residency Permit; or
- The Visa Application is denied solely for reasons beyond the Client's control, including, without limitation:
- A unilateral consular decision unrelated to information supplied by the Client;
- A change in law or regulation taking effect only after complete submission, leaving no viable appeal; or
- A government IT shutdown that renders adjudication impossible.
Qualifying refunds shall be issued within fifteen (15) Business Days using the original payment method.
No Refund
No refund shall be due where the denial results from any act or omission of the Client, including, without limitation, missed Appointments, late submission of documents, the provision of false or incomplete information, or refusal to execute required forms.
Exception
If the Client complies with all instructions and the denial is caused by erroneous advice from the Support Provider, Section 4.1 shall apply.
Known-Risk Waiver
If, during the Initial Verification, the Support Provider identifies a circumstance likely to result in denial and notifies the Client in writing, and the Client elects to proceed at the Client's own risk, no refund shall be payable if the Visa Application is subsequently denied.
Client Responsibilities
- Provide all requested documents and information within thirty (30) calendar days of contracting and promptly supply any additional items later required by the authorities;
- Pay all official and Third-Party Fees when due;
- Respond promptly to the Support Provider's communications and instructions; and
- Acknowledge that missed deadlines or subsequent legal changes that bar continuation create no right to a refund.
Exclusions (Costs Borne by Client)
The Client shall bear all Third-Party Fees, including, without limitation, consular and AIMA fees (visa and residency card), VFS Global service charges, postal or courier expenses, apostilles, legalizations, and sworn translations.
Exclusions (Services)
Requests for NIF, NISS, bank-account opening, tax consulting, company formation, sworn translations, notarization, personal accompaniment, litigation, or any task outside Section 2 shall require a separate agreement.
Nature of the Services
The Services constitute procedural assistance only. The Support Provider makes no guarantee—express or implied—of visa issuance, residency-permit approval, or processing time. All decisions rest exclusively with governmental authorities.
Indicative Timeline (Non-Binding)
| Step | Typical Term* |
|---|---|
| Visa Appointment | ≈ 30 days (up to 60 days if slots scarce) |
| Consulate decision | Up to 60 days |
| Visa affixing | 1 – 5 days |
| Entry into Portugal | Within 120-day visa validity |
| AIMA Appointment | Usually near visa-expiration date |
| Residence-card issuance | Up to 90 days |
* Delays caused by public authorities are beyond the Support Provider's control.
Term and Duration
The Client may commence the Services at any time within twelve (12) months of payment. This Agreement shall terminate automatically twelve (12) months after acceptance unless extended by written agreement of the Parties.
Limitation of Liability
The Support Provider's total liability, whether in contract, tort, or otherwise, shall be limited to the Service Fee actually paid. The Support Provider shall not be liable for indirect or consequential losses, or for delays caused by third parties or Force Majeure Events.
Force Majeure
Deadlines shall be suspended for the duration of any Force Majeure Event. Neither Party shall be liable for delay or non-performance resulting therefrom.
Termination
By Client. The Client may terminate this Agreement at any time by written notice; all amounts already paid are non-refundable.
By Support Provider. The Support Provider may terminate for material breach or non-cooperation; only the prorated portion of fees for unperformed work shall be refunded.
Communications
Notices shall be in writing and deemed received when sent by e-mail to the addresses on record, unless a delivery-failure notification is received.
Governing Law and Jurisdiction
This Agreement shall be governed by, and construed in accordance with, the laws of Portugal. Before commencing any legal or administrative action, a Party shall provide written notice to the other and attempt an amicable resolution for thirty (30) days. Any unresolved dispute shall be subject to the exclusive jurisdiction of the courts of Lisbon.